Frequently Asked Questions

We hope most of the answers below address your queries however if not we would love to hear from you email us at: or call us on: 020 7 242 2121

Why Buy Pre-Owned ?

There can be a substantial saving off the Recommended Retail Price (RRP) of a watch while still retaining a 1 year guarantee on your purchase. All our pre-owned watches are refurbished to bring them to pristine as new condition (if there is anything we cannot resolve or refurbish on the watch we will note this in its description).

Avoid the depreciation associated with new watches. Buying pre-owned means you are not subject to the initial drop in value. Your purchase can hold and in some cases appreciate depending on its condition and rarity. Some models of watch are discontinued from time to time by the manufacturers, buying pre-owned gives you the opportunity to find that particular model that you may have wanted from several years back and have been saving for, but now at a better price.

Some popular high-end watches actually have waiting lists, especially limited editions, buying pre-owned watch and un-worn piece can allow you to jump the queue with a healthy discount on the RRP to boot.

How can I be sure the watches are authentic ?

Watch Brokers only purchase a watch once we are FULLY satisfied of its authenticity and history. In addition to this, our in-house watchmaker inspects every watch to ensure that it is in full working order and genuine.

Can I see the watch before I buy it ?

We understand that when buying an item of this nature, our customers sometimes like to see exactly what they are buying before making payment. This is why we are more than happy to meet our clients in person or for you to come and visit us.

What happens if I receive the watch and I am not satisfied ?

Watch Brokers want all our clients to be 100% happy with their watch. If for any reason whatsoever this is not the case, we offer a FULL refund within seven days of purchase NO QUESTIONS ASKED. As long as the watch is in the same order as when it was sold, we are more than happy to exchange it or refund your money in full.

Do all the watches have original boxes and paperwork ?

We prefer to buy watches with the original box and paperwork, and in most cases our watches come with both. We would like to stress however that if we advertise a watch without the above, the watch will have been verified by an agent of the manufacturer before purchase.

How will I know if the watch will fit my wrist size ?

Some pre-owned watches have links removed by their original owners. If this is the case, and extra links are required by you, we can always obtain and fit any required links before purchase.